INTRODUCTION

We use this privacy notice to disclose the privacy practices of Sci-Bono Discovery Centre in accordance with privacy regulations, such as the Protection of Personal Information Act (POPIA). We aim to help you understand what personal data we collect, how we use it, and what control you have over it.

 

This notice applies to data collected by our website (www.sci-bono.co.za), the on-premises Visitor Management System, and related platforms used by Sci-Bono Discovery Centre to collect data.

 

This notice will define the following:

 

1. What personal data is collected from the website.
2. How personal data is collected, used, shared, stored, and otherwise processed.
3. The security procedures implemented to protect your data.
4. Your choices and rights regarding the use of your data.
5. How you can contact us for issues such as to correct inaccuracies of your data or to request the removal of your personal data.
6. Please read the following privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.

 

WHO WE ARE

The Sci-Bono Discovery Centre (Sci-Bono) is the largest science centre in Sub-Saharan Africa and is South Africa’s flagship science centre. Sci-Bono envisions to be a world class science centre capacitated to assist in instilling a culture of science and technology, acquiring science knowledge, skills, and attitudes to develop and innovate new products and services that uplift the quality of life of all South Africans; and using the innovated products and service to compete in the global world of science.

 

For the purposes of this notice, we act as the “data controller.” We take on this role as we determine how your personal data is used and processed.

 

We have appointed an Information Officer for assisting with questions, requests, and complaints with regards to this privacy notice and the collection and processing of your personal data. For details on how to contact us, see the Contact Information section at the end of this notice.

 

DATA WE COLLECT

We have access to any data that you voluntarily provide via email, telephone, forms, user registration, newsletter sign-up, surveys, and other methods of data collection as implemented from time to time.

 

Through these means, we collect the following types of data:

 

• Full Name(s)
• Email Address
• Phone Number(s)
• Address(es)
• Age
• Information about any complaints, enquiries, and communication you make with us
• Details on services received from us
• Location
• Photos

 

HOW WE USE YOUR DATA

Your personal data may be used for the following purposes:

 

• Customization of content and user experience.
• Identity you when you use www.sci-bono.co.za.
• Account set up and administration.
• Conducting polls, surveys, and contests.
• Internal research and development.
• Legal obligations.
• Internal audits.
• Fulfillment of obligations outlined in any agreements with users.
• Gathering feedback and opinions on our provided services.
• Notification to users of changes to our services.
• Respond to your requests and comments.
• Process your transactions.

 

LEGAL BASIS OF PROCESSING

We process personal data for purposes of our own legitimate interests, granted that those interests do not override any of our users’ own interests, rights, and freedoms. This legitimate interest includes processing for marketing, research, and business development purposes.

We also process personal data for other purposes with consent, but you have the right to withdraw consent to processing for specific purposes, as outlined below.

 

SPECIFIC DATA USE

When accessing our building (including exhibitions and events) and/or our website (www.sci-bono.co.za), you, as a user, register by completing a registration/visitor form. Certain data is collected during this process, including your name and email address. This data is used to contact you, for health and safety reasons, marketing and research purposes, and to improve your user experience.

 

Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized, so it is no longer associated with the user. This means we have removed personally identifying information so the data we’re left with cannot be tied back to you as an individual.

 

HOW WE SHARE YOUR DATA

We do not display your information to other users of our services, nor do we sell your Information to any third party.

Personal data may be shared with regulators in compliance with legal regulations, when we have a good faith belief that disclosure is reasonably necessary to:

 

• comply with a law, including the POPI Act;
• protect the safety of any person from death or serious bodily injury;
• prevent fraud or abuse; or
• protect the Company’s property rights.

 

Personal data may also be shared with third parties when it is necessary to provide services to users, and/or for other legitimate interests. Third parties include service providers, professional advisors, and other members of Sci-Bono Discovery Centre’s network.

Third parties that may access personal data are fulfilling the following services: web hosting, order/purchase fulfillment, IT and cloud services, advisory services, and other related services as may be procured by Sci-Bono Discovery Centre from time to time. These parties do not retain, share, or use personal data beyond the defined purpose of fulfilling the service.

 

We share only aggregated demographic data with our partners and advertisers. This data is not linked to the identity of any individual user.

 

WHERE WE PROCESS YOUR DATA

If you are visiting our website (www.sci-bono.co.za) from outside South Africa, or our building (including exhibitions and events) be aware you are sending personal information to our servers located in South Africa.

 

We have implemented security measures and controls to ensure data remains appropriately protected. No method of electronic transmission or storage is 100% secure, however.

 

HOW LONG WE STORE YOUR DATA

We will only retain personal data for the duration necessary to fulfill the purposes for which it was collected. Personal data may also be retained for longer periods if it is solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes. When defining the appropriate retention length, we adhere to relevant legal requirements, as prescribed in the POPI Act and related regulations.

 

HOW WE PROTECT YOUR DATA

Securing your data is a priority for us, while both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.

 

We collect credit card information when you place an order online or make a payment at our premises. This data is encrypted and secured throughout its transmission. Secure web access can be verified by the lock icon in your internet browser address bar and by the use of “https” at the beginning of the web address, where the “s” indicates a secure connection.

 

Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.

 

Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damages can be minimized.

 

USE OF COOKIES

Cookies are used on our website (www.sci-bono.co.za), for various purposes. These “cookies” are data elements stored on your hard drive that allow us to improve your usage of our website. By using a cookie to identify you, you do not necessarily need to log in with a password more than once from the same browser, saving you time when accessing our site. In addition, we use cookies for storing and managing your preferences on the website, enabling content, and generally analyzing your usage. Usage of cookies may be linked to your personal data on the website. For more information, see our cookie policy.

 

YOUR RIGHTS REGARDING YOUR PERSONAL DATA

We aim to maintain data that is accurate and up to date. Under the circumstance that your personal data changes (e.g. moving addresses), please notify us of any changes.

 

In certain instances, you have the legal right to the following:

 

• Request all data we have collected about you, if any.
• Request correction to the personal data we have collected about you.
• Request we delete or remove personal data when there is no legitimate need for us to continue processing it.
• Object to the processing of personal data.
• Opt out of contact with us at any time.
• Express any concern about any data we have collected about you.

 

To exercise these rights, please contact us via the email, mail, or phone information provided below in the “Contact Information” section.

 

EXTERNAL LINKS

On our website, you may encounter links to other websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal data.

 

CONTACT INFORMATION

For any questions, concerns, or requests to exercise your rights outlined in this policy, please contact us via email at privacy@sci-bono.co.za, phone at 011 639 8400 or mail us at PO Box 61882, Marshallton, JHB, 2107.

 

CHANGES TO THIS PRIVACY NOTICE

This cookie policy was last updated on 11 February 2022.